Sr. No. | Nature of Service | Expected Timelines (Number of days) |
---|---|---|
A | Investor Service Request: | |
1. Processing of transmission request | 21 | |
2. Processing of issue of duplicate security certificate request | 30 | |
3. Processing of dematerialization request | 15 | |
4. Processing of remat request | 30 | |
5. Processing of Transposition request | 15 | |
6. I. Processing of request for change in / up-dation of | ||
a. Name | 30 | |
b. Signature | 30 | |
c. Nomination | 30 | |
d. Contact details (Address, E-mail address and Mobile number) | 15 | |
e. Bank account details | 15 | |
II. Processing of request for Up-dation of PAN | 15 | |
7. Processing of Re-validation of dividend / interest / redemption instruments and sending the remittance request files to the Bank/Company | 15 | |
B | Grievance Redressal: | |
1. Providing response to the inquiries of the investors and Redressal of Grievance. | 21 | |
C | Other Operational activities: | |
1. Allotment of securities (IPO) | 3 | |
2. Intimation regarding distribution of corporate benefits (dividend,bonus,stock split) | ||
a. E-mail communication | 15 | |
b. Physical communication | 30 |
Do's
Encash dividend/Interest regularly to avoid transfer of unclaimed amount/underlying securities to IEPF.
Follow up diligently and promptly if you have not received allotment intimation/ certificate / dividend / interest etc.
Ensure that your PAN is registered with Link Intime for all your physical holdings.
Ensure nomination is registered for all your securities to smoothen the transmission.
Ensure that all KYC details viz full postal address with PIN, mobile number, e-mail address, etc. are updated to facilitate Link Intime for sending communication.
Ensure that correct and complete Bank details are recorded with Link Intime in respect of physical holdings to facilitate prompt electronic credit of dividend / interest / redemption amounts and eliminate possibility of unclaimed amounts / underlying securities being transferred to IEPF.
Promptly inform Link Intime in writing quoting the Unit Name and Folio Number and complete required formalities in case of loss of securities.
Ensure that the documents provided for availing any investor service request are complete in all respects and keep copies of documents sent to the office of Link Intime.
Monitor all corporate announcements pertaining to investments made.
Don’ts
Do not keep your folios without PAN.
Do not keep your folios without nomination
Do not deal with unauthorized persons for any investor service requests such as change in / updation of address, e-mail address, mobile number and bank details.
Do not share security details, viz. folio number, certificate number, distinctive number(s), bank details, specimen signature, KYC documents, etc. with unknown person(s).
In the event the grievance / complaint is not redressed after submission of all requisite documents within the expected timelines as mentioned in the Investor Charter or the investor is not satisfied with the resolution, he/she may escalate the grievance / complaint addressed to the Grievance Redressal Division, by email to our dedicated id: gro@linkintime.co.in or through a letter (hard copy) addressed to.
Grievance Redressal Division,
Link Intime India Private Ltd.,
C-101, Embassy 247,
L.B.S.Marg,
Vikhroli (West),
Mumbai – 400 083
While lodging the grievance / complaint it is necessary for the investor to mention the following:
We shall send intimation of redressal / resolution of grievance / complaint via e-mail / physical letter, as applicable, within 21 days from the date of receipt of grievance / complaint.
1. The nature of the complaint that can be lodged against listed company has been given on the websites of the Stock Exchange. Upon receipt of complaint, the stock exchange shall forward the same to the concerned company with a copy to the complainant.
2. If the company fails to redress the complaint within 21 days, the exchange sends a reminder to the company and follows up with the company and its respective RTA.
If the investor is not satisfied with the redressal / resolution of the complaint by the listed company / Link Intime, investor can lodge the complaint with SEBI on SCORES.
Complaints can be lodged with SEBI electronically through SEBI Complaints Redress System - SCORES (a web based centralized grievance redressal system of SEBI) https://scores.sebi.gov.in
As required under Circular No. SEBI/HO/MIRSD-PoD-1/P/CIR/2023/72 dated 08th June 2023. In the absence of a response/complaint not addressed to your satisfaction, you may escalate your complaint in the sequence of Escalation Matrix mentioned in the table below with a time gap of 15 days for each escalation.
Details of | Contact Person | Contact No. | Email Id | Address |
Customer Care | Jayprakash .V. P. | 022-49186153 | investor.query1@linkintime.co.in | Link Intime India Pvt. Ltd,C 101, Embassy 247, L.B.S.Marg, Vikhroli (West), Mumbai - 400083 |
Head of Customer Care | Supriya Mirashi | 022-49186151 | investor.query2@linkintime.co.in | |
Compliance Officer | B N Ramakrishnan | 022-49186154 | comp.off@linkintime.co.in | |
COO | Kartik Neelakantan | 022-49186111 | coo@linkintime.co.in |
Please quote RE-Number/Unique Reference Number (URN) of the response/complaint not addressed to your satisfaction while raising your complaint in the above escalation matrix.
Office Working Hours (Except Public Holidays)
Monday - Friday 10:00 AM - 5:00 PM
As per a recent Circular, SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated 31-Jul-23,
and SEBI Master Circular dated Aug 04, 2023, SEBI has launched SMART ODR Portal (Securities Market Approach for Resolution Through ODR Portal) for online resolution of disputes in the Indian Securities Market.
File a dispute through online dispute resolution portal in case of non-resolution of grievance by the intermediary within the specified timelines SMARTODR
For more information on online resolution of disputes in the Indian Securities Market, refer to SEBI Circular